Sales CSR

Great Benefits, Competitive Pay, Fulltime Hours and BONUS opportunities!

Contact: Jeana @ 406-831-6415

About Us:

Our Mission is to build relationships with and support our community in their needs for financing reliable transportation and building credit. We specialize in assisting individuals who face challenges in obtaining traditional financing due to a lack of credit or a compromised credit history, offering them an opportunity to establish or rebuild their credit through our program. Our aim is to cultivate a close relationship with each customer, ensuring their success and keeping them in a safe and dependable vehicle while guiding them toward a positive future.

Grounded in our core values, we stay true to our mission by upholding principles of discipline, transparency, accountability, teamwork, customer focus, and results orientation. As a locally owned, family-oriented organization, we are dedicated to maximizing growth potential and success. We invite individuals to join our team who share these goals and are ready to embark on a career with a focus on community support and shared success.

Responsibilities:

·        Build relationships with customers.

·        Help customers understand how our program can help them.

·        Review customer budgets and credit information.

·        Assist customers in selecting the right vehicle for their situation.

·        Explain contracts and obtain necessary signatures.

·        Maintain contact with customers to ensure long-term success and satisfaction.

·        Contact a minimum of 50-100 consumers per day, to include phone, email, and text.

·        Follow appropriate scripts and thoroughly document contact or contact attempts.

·        Schedule appointments with consumers and complete reminders for appointments when necessary.

·        Understand all sales documents and clearly present them according to company policy and in line with state and federal regulations.

·        Facilitate the full sales process.

·        Assist with other tasks and projects as requested to contribute to the success of the Sales Department and company.

·        Complete paperwork for vehicle sales and obtain signatures and appropriate supporting documentation. Complete a delivered Sale.

·        Efficiently, effectively, and accurately communicate with customers utilizing all resources of communication tools provided. Professional representation of the company will be held to high standards at all times.

Competencies:

·        Proficient computer usage and skills including Microsoft Office and Excel.

·        Exceptional customer service skills with a focus on building positive relationships.

·        Commitment to ongoing personal and professional growth for achieving goals.

·        Meticulous attention to detail in managing accounts and adhering to procedures.

·        Effective verbal and written communication abilities to interact with customers and team members.

·        Deep understanding of protocols and strict adherence to established procedures.

·        Collaborative approach to work, fostering positive relationships within the team.

·        Proven track record of setting and achieving goals, contributing to the company's success.

·        Taking proactive steps to manage and address customer needs.

·        Efficiently managing time to meet deadlines.

·        Exceptional phone skills.

Requirements:

• High school diploma or equivalent; additional certification or training in automotive service management is preferred.
• Excellent customer service and communication skills, with the ability to engage with a diverse range of customers and provide empathetic assistance.
• Strong organizational abilities and attention to detail to manage documentation, and record-keeping accurately.
• Proficiency in using computer software and systems for managing customer data and communication.
• Ability to work in a fast-paced, dynamic environment while maintaining composure and delivering high-quality service.
• Valid driver's license and a clean driving record.

How to Apply:

If you're a dedicated individual, searching for great opportunities to grow personally, professionally and financially, we'd love to have you join our Randash Auto Family! Complete the form below to learn more about this exciting opportunity or stop by today and pick up an application, we would love to meet you in person!

Employment Type:

Fulltime

Job Function Industries

Automotive Service

Finance